Page 107 - Toucan_Modules_EN
P. 107

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                  businesses, financial issues, and the drastic changes in the number of guests affecting
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                  The key questions are: How will Xavi act for sustaining his tourism business despite the
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                  current  pandemic  and  economic  fluctuations?  How  can  Hotel  Y  balance  the  use  of
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                  economic, social, and environmental factors of sustainability so that it creates a win-win

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                  s situation both for the hotel, the local community, and the visitors?
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                  Case study 3. Travel agency A reestablishing
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                  T T Travel agency A has been in the tourism business for seven years. The agency has its
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                  regular operations such as following the reservations, hiring agents, and preparing and
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                  experiences but sometimes lacks the fulfillment of needs due to several reasons such as
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                  s scarce resources, lack of collective effort, and wage issues of employees. As time goes
                                                                                             t
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                              s
                  in  its  business,  the  travelers  started  to  ask  different  questions  concerning  the  green
                                                                                                     e
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                  perspective  of  the  travel  agency,  carbon  footprint  matter,  green  travel  options,  or
                                              g
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                  sustainable efforts of the agency instead of regular questions such as where to go, cost

                                                              e
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                  o
                  of activities, at what time they leave and have dinner at the hotel.
                        i
                                                        d
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                             ,
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                                                                           f
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                                        g
                                                                                   e
                                                                                   e
                  The development of a green strategy/sustainable strategy for Travel agency A will help

                                                                               r


                                                                               r
                                    o
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                                                       /
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                                                               e
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                        g

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                                                                                u
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                                                                       m
                                                                       m

                                                          i
                                                                    n
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                                        n


                                                                                 d
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                    e
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                                                                                          p
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                                                                                          p
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                                                      T

                  t t
                                                                     s
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                                                                                               a

                                                                         a
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                                                       r
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                                                       r
                                                    .
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                      a
                                                    .
                                            t
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                                                                                                   n
                                                                                              c

                                                                                              c

                             y
                                                                               l
                                                                               l
                   h
                                                       a
                                                                                                t
                                                                                                t
                                                w
                  the  agency  grow  along  the  way.  Training  sessions  may  include  the  application  of
                                                                                     h
                                                w
                                                                  o
                      r
                                                                                                   a
                                                           a
                                                           a
                            n
                                                                                          d
                                                                                          d
                       o


                                                                            n
                                                                            n
                                                                                 o
                                                                                  t
                            n
                  environmental  management  practices,  and  how  carbon  footprint  reduction  and

                                                                                 o
                       o
                                                                                  t
                                                              d
                                   a


                                   a
                                                             n
                                                             n
                                                  r
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                                                                                            u

                                                                                            u
                                                              d
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                                                         ,
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                                                                                   p
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                                                  a
                      r
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                                                                                               i
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                         m
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                                                                                                      d
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                   n

                                                                                         e
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                                                                      c
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                                          m


                                              t
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                                      a
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                         m
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                                                                           o

                                                                           o

                                             n
                                                                 h

                                                                 h
                                                                                    r
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                                                                                    r
                                                                                               o


                           e
                                                                        e
                                                       b
                                         a
                                                                                c
                                  n
                               p
                                                                                  e
                              d
                                                                                                   a
                                                                                                      o
                                                                    v
                  c c a r r b o n      h a n d p r r i i n t t      i i n c r r e a s s e      a r r e      p o s s s s i i b l l e      i i n      t t h e      t t r r a v e l l      e x p e r r i i e n c e . .      T h e s s e      s s e s s s s i i o n s s      a l l s s o
                                                                                       e
                     b
                                                                                               o
                                        e
                                                                     e
                          h
                                                           n
                  carbon  handprint  increase  are  possible  in  the  travel  experience.  These  sessions  also
                                                                               n
                       o
                                                                                            e
                                                   o
                                                                                    T
                                                              h
                                                                              e
                                                  p
                                                                          p
                        n
                   a
                                              a
                                                                            e
                                                               e
                                     n
                           a
                                      c
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                                                                   a
                                                                                         e
                                                                         x
                                                                                                n
                                                                                     h
                                                e
                                            e
                              m
                                                           b
                      i
                                                                                   y
                                                                                   y
                                                                                 r
                             e


                                                    r



                      i
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                             e
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                                  o
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                                                                                                    t
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                       d
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                          h
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                                                                                                e
                                    e


                                    e
                                                                                                e


                                              h

                                              h
                                                                                                 c
                                                                  e
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                                      e
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                                                                           h
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                                                                  e
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                                       s
                                       s

                           e
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                                                                m
                                                                                             r
                                                                                             r
                                                                m

                                                                            e
                                                                            e
                                                                                o
                                                            e
                                                            e
                                                                     r
                                                                     r
                                                                                o
                  r r remind the employees that the more you become green the more you can protect the
                                                                                               t
                                   y
                                   y


                                          a
                         t
                                                                                          n

                                                                                          n
                                                                      e
                                                                      e

                                                 m
                                         h
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                                                                                               t
                                                 m
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                                                                    g

                                                             c
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                                        t
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                                                                   i
                                                                                       h
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                                                        i
                                                        i

                                                                                                       ,
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                                                                                                       ,
                                                                 r
                                                                          y

                                                                                                 r
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                                                      c
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                                                                                             T
                                         h
                                         h

                               a
                                                                     g
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                                                                     g

                                                                                              h
                                                                                               e
                                                                                               e
                                                                       y


                                                                       y
                                                                                       t
                                                                                         e
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                                                                  d
                                                                  d
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                                                                                                 r
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                  environment  and  let  the  guests  decide  accordingly  by  informing  them.  Therefore,
                                                                               o

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                  g g r r e e n      t t r r a v e l l      c h o i i c e s s      c a n      b e      p r r e s s e n t t e d      t t o      t t h e      e m p l l o y e e s s      a n d      t t h e      g u e s s t t s s      a s s      w e l l l l . .
                                                                         y
                                 h
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                  green  travel  choices  can  be  presented  to  the  employees  and  the  guests  as  well.
                                           n
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                  L L i i s s t t e n i i n g     t t o     g u e s s t t s s ’ ’     n e e d s s     c a r r e f f u l l l l y , ,     p l l a n n i i n g , ,     a c t t i i n g , ,     m o n i i t t o r r i i n g , ,     a n d     e v a l l u a t t i i n g     s s t t e p s s
                                                          n
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                  Listening to guests’ needs carefully, planning, acting, monitoring, and evaluating steps
                                                                               n
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                  will help this process.
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                  T T The questions are: Is Travel Agency A willing to take a further step for forming a green

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                  s s strategy  concerning  green  travel  in  its  business?  How  can  Travel  Agency  A  fulfill  the
                                                                                        n


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                  n n
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                  needs  or  worries  of  the  travelers  throughout  their  green  travel  so  that  they  are  fully
                                                                            r

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                  satisfied with their travel experiences?
                                               e
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                                                 n
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                                  r

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                             h
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                                 e

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