Page 21 - Toucan_Modules_EN
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1.4. Case studies
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Case study 1. Quality control in X hotel network
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The X hotel network have their facilities in many different places in all over Europe,
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headquarters are located in Vienna and this is the place where all of the managers
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of different hotel are living in and working from. In order to keep the quality of
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services provided by each hotel, every 3 months they organize a trip to the place
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that they are responsible for. The purpose of those travels is to check if all the
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satisfying level and other activities that aiming to keep their customers happy are
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The quality controls are necessary for the company as thanks to them, they were
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able to found and eliminate several mistakes made by their hotel stuff and in result
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avoid to gain negative feedback from their customers in the past. But as the
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of traveling that they are doing is unacceptable anymore as the carbon footprint
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environmentally friendly?
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Solution: With the access to all the ICT tools that are right there they can easily
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Case study 2. Resources cost makes the business
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