TOUCAN Recognition & validation test

(1 / 42) What is the definition of ICT?

The use of computers and other digital technologies to assist people or organizations in accessing, operating, storing, applying and manipulating information

The use of televisions and radios to promote tourism

The use of paper-based technologies to manage information.

Your answer is correct!

The definition of ICT is the use of computers and other digital technologies to assist people or organizations in accessing, operating, storing, applying and manipulating information.

Your answer is not correct

The definition of ICT is the use of computers and other digital technologies to assist people or organizations in accessing, operating, storing, applying and manipulating information.

(2 / 42) What are some benefits of using a Building Management System (BMS)?

Reduced energy usage, longer lifespan of devices, and improved health of building inhabitants.

Lower costs, greater customer satisfaction, and enhanced security

Greater automation, better analytic functions, and improved air quality.

Your answer is correct!

Building Management System (BMS) has many useful features that are responsible for the automation of processes that take place in the building, which can eliminate the need for human interference. One of the major advantages of using a BMS is that it can significantly reduce energy usage and carbon footprint, leading to a longer lifespan of devices.

Your answer is not correct

(3 / 42) Which of the following is NOT a category of ICT in tourism?

Multi-channel communication

Communication media

Transportation technology

Your answer is correct!

Transportation technology is not a category of ICT in tourism. The correct categories are: computer technology, communication media, multi-channel communication, media enabling the recording of information, complex information technology (IT) systems, and telecommunications technology.

Your answer is not correct

(4 / 42) What are the two main types of water collectors?

Above ground and solar

Underground and wind-powered

Above ground and underground

Your answer is correct!

There are two main types of water collectors: aboveground and underground. Therefore, option (c) is the correct answer. Option (a) is incorrect because solar energy is not a type of water collector and option (b) is incorrect because wind energy is not related to water collection.

Your answer is not correct

(5 / 42) What role do social media platforms play in the tourism industry?

They allow for cost-effective marketing strategies

They offer direct communication with customers

They provide virtual tours of tourist destinations

Your answer is correct!

Social media platforms are the most important communication channel for advertising and communication with potential clients in the tourism industry, allowing businesses to create cost-effective marketing strategies.

Your answer is not correct

(6 / 42) What is one of the ways that travel agencies are using VR in the tourism industry?

To replace food and sunbathing

To promote their products and give customers a preview of what to expect

To physically transport customers to destinations

Your answer is correct!

Travel agencies are using VR to promote their products and give customers a virtual preview of what they can expect to experience.

Your answer is not correct

Travel agencies are using VR to promote their products and give customers a virtual preview of what they can expect to experience.

(7 / 42) Why it is so important that accommodation establishments take actions to mitigate the climate changes? Please select the correct answer.

It helps protect the natural environment.

It contributes to preventing extreme weather conditions that pose threat to normal operation and safety of accommodation establishments.

Both answers are correct.

Your answer is correct!

It is very important that accommodation establishments take actions to mitigate the climate changes. The major task in this area that hotels should take into account is to prevent or reduce greenhouse gas emissions that contribute to the climate changes. This can be done mainly by reducing energy consumption, improving energy efficiency and wider usage of renewable resources.

Your answer is not correct

(8 / 42) What can be done to improve energy efficiency of a hotel? Please select the correct answer.

Introduce proper technical solutions to reduce energy consumption.

Encourage hotel personnel and guests to save energy.

Both answers are correct.

Your answer is correct!

The best way to reduce energy consumption in accommodation establishments is introducing comprehensive activities in all possible areas that affect energy consumption of the hotel. By improving energy consumption, accommodation establishment operators can achieve savings that are beneficial for the hotel overall financial performance.

Your answer is not correct

(9 / 42) What should be taken into account when buying electronic equipment, household appliances and lighting? Please select the correct answer.

Energy class of the device. Currently, the highest energy class is A.

Information on light source energy efficiency class, electric energy consumption of lamps (in Watts) and average life in hours.

Both answers are correct.

Your answer is correct!

Buying energy-saving devices and lighting is a wise and long-term investment for hotel owners. When choosing a device or light source, check information on the energy efficiency label.

Your answer is not correct

Buying energy-saving devices and lighting is a wise and long-term investment for hotel owners. When choosing a device or light source, check information on the energy efficiency label.

(10 / 42) What type of lighting can most significantly improve hotel's energy efficiency? Please select the correct answer.

Regular 60 W light bulbs

12 W LED light sources

Intelligent LED lighting system with automatic motion sensors

Your answer is correct!

Price should not be the only aspect considered while choosing a lighting system. Apparently more expensive light source uses less energy and is more durable. So in the long run, we not only reduce the cost of usage of energy, but also the cost of light source operation.

Your answer is not correct

(11 / 42) What are the areas in which hotel guests can contribute to improve its energy efficiency? Please select the correct answer.

Energy consumption.

Water consumption.

Both answers are correct.

Your answer is correct!

It is very important to encourage hotel employees and guests to involve in the energy efficiency improvement programme. To avoid client's dissatisfaction and maintain appropriate level of comfort, inform your guests that you care for the environment and sustainability at the very beginning. You can do that at check in, on the hotel TV or include a notice in the leaflets. Clients would welcome a small gift in return for voluntary participation in the desired behaviour scheme.

Your answer is not correct

(12 / 42) What actions could be taken at an existing hotel to reduce heat loss? Please select the correct answer.

Insulation of external walls and roof of the building and replacement of windows and doors.

Replacement of lighting system.

Replacement of heat sources along with the insulation works.

Your answer is correct!

Thermal upgrade is the best way to improve energy efficiency of existing buildings. It improves thermal comfort inside the building, reduces the risk of moisture occurrence, which is very important for hotel guests' health. It is one of the most expensive activities, but it ensures reduction of heating costs, which can be very beneficial in the long term, considering the increasing costs of heating and energy.

Your answer is not correct

(13 / 42) Sustainable Development Goals (SDGs) are

a set of recommendactions to expand Tourism business

a set of goals to cope with poverty, health, climate change among the others

a set of rules issued by the UN to tackle energy consumption

Your answer is correct!

SDGs is an inter-governmental set of Sustainable Development Goals, with 169 associated targets and 231 indicators which are “people-centred, transformative, universal and integrated”, building on the Millennium Development Goals (MDGs)

Your answer is not correct

(14 / 42) Tourism is mentioned in SDGs

at least in three of them

in all of them

none of them

Your answer is correct!

Tourism is specifically mentioned in three SDGs (#8, #12, #14)

Your answer is not correct

Tourism is specifically mentioned in three SDGs (#8, #12, #14)

(15 / 42) Energy supply is

less than 50% of global greenhouse gas emissions

about 60% of global greenhouse gas emissions

above 90% of global greenhouse gas emissions

Your answer is correct!

Energy supply is actually about 60% of global greenhouse gas emissions

Your answer is not correct

Energy supply is actually about 60% of global greenhouse gas emissions

(16 / 42) Which of the following energy-saving strategies is correct?

upgrade heating and cooling to high power unites

changing standard operating procedurestto use less electricity

offering incentives to guests to use less than average energy

Your answer is correct!

The first answer causes more energy usage; the second is too generic to be effective. Only the third has real potential

Your answer is not correct

The first answer causes more energy usage; the second is too generic to be effective. Only the third has real potential

(17 / 42) Blue Flag is

an award for low air pollution

an award for sustainable transports

an award for tourist destinations such as beaches and marinas

Your answer is correct!

The Foundation for Environmental Education in Europe (FEEE) presented in 1987 the concept of the Blue Flag to the EC as an award for tourist destinations

Your answer is not correct

The Foundation for Environmental Education in Europe (FEEE) presented in 1987 the concept of the Blue Flag to the EC as an award for tourist destinations

(18 / 42) Tourism generates

1.0% of global GDP

5.0% of global GDP

more than 10% of global GDP

Your answer is correct!

Tourism as one of the world's largest economic sectors, supporting one in 10 jobs (319 million) worldwide, and generating 10.4% of global GDP

Your answer is not correct

Tourism as one of the world's largest economic sectors, supporting one in 10 jobs (319 million) worldwide, and generating 10.4% of global GDP

(19 / 42) From the following examples of environmentally friendly practices, which one directly supports agrotourism businesses low-carbon emissions efforts? Please select the correct answer.

Food waste from the agrotourism goes through a composting process, in which the biomass/biogas is used as a cleaner energy source for heating.

Unsold agricultural products are used in touristic added-value activities inside the farm, such as visitors’ possibility to learn how to make jam from unsold fruit.

Both answers are correct.

Your answer is correct!

The benefits of the circular economy model have a direct impact on the agrotourism business. The reuse and recycling of residues as well as finding new ways of marketing products will reduce agropreneurs carbon footprint.

Your answer is not correct

(20 / 42) What is sustainable farming? Please select the correct answer.

The adoption and implementation of high-tech innovations that allow agricultural production to increase rapidly.

The production of diversified crops in a single agricultural land, together with the use of chemical products to decrease the waiting time for harvesting.

The development of environmentally friendly farming methods that allow crops or livestock to be produced without harming human or natural systems.

Your answer is correct!

Sustainable farming methods include preventing soil and water resources from adverse effects through agroecology practices and the sustainable management of forests and the conservation and enhancement of forest carbon stocks.

Your answer is not correct

(21 / 42) Climate change impacts on agriculture include:

Slowed productivity, altered production timeline, limited land availability, and increased pressure on limited resources (soil, water, and air).

Threatened livelihood of agropreneurs, food security and decreased nutrition.

Both answers are correct.

Your answer is correct!

Agriculture is extremely vulnerable to climate change. Disruptions in the farming cycle, crop reduction, and rising production costs will impact agropreneurs business.

Your answer is not correct

Agriculture is extremely vulnerable to climate change. Disruptions in the farming cycle, crop reduction, and rising production costs will impact agropreneurs business.

(22 / 42) Which of the following interconnected actions based on the 17 SDGs, relate to the agricultural sector’s contribution to a low-carbon economy?

Encourage diversification of production and income.

Mainstream biodiversity conservation and protection of the ecosystem functions.

Both answers are correct.

Your answer is correct!

The cultivation of multiple crops and the use of a wide range of domestic plant and animal diversity are sustainable agricultural practices that contribute to a low-carbon economy.

Your answer is not correct

The cultivation of multiple crops and the use of a wide range of domestic plant and animal diversity are sustainable agricultural practices that contribute to a low-carbon economy.

(23 / 42) The Common Agricultural Policy (CAP):

Is a common policy for all EU countries that provides funding for agropreneurs to produce food, as well as support to regional and national rural development plans.

Was launched in 2021 and identifies the major challenges for rural regions, seeking to strengthen them to become more resilient by restoring landscapes and greening agriculture.

Was launched in 1973 setting out the long-term vision for Europe’s environment and aims to accelerate the transition to a climate-neutral and regenerative economy.

Your answer is correct!

The long-term vision for rural areas (launched in 2021), the Common Agricultural Policy (launched in 1962) and the Environmental Action Programme (launched in 1973) are all European-level policies to support sustainable rural development. Though CAP funding agropreneurs can address resource efficiency, low-carbon and climate resilience and ecosystem preservation.

Your answer is not correct

(24 / 42) Agrotourism can support agropreneurs and rural areas process to a low-carbon economy by:

Integrating farming in the supply of tourism products and boosting local economies.

Educating visitors on agriculture and the rural world.

Both answers are correct.

Your answer is correct!

Agrotourism represents an alternative distribution channel for agropreneurs products. It increases the attention of consumers towards sustainable practices and the mitigation of undesirable environmental impacts in rural areas.

Your answer is not correct

(25 / 42) Which of the following can NOT be the sustainability goal of a food manufacturing company?

Increasing our impact on local water supplies through responsible use and disposal

Reducing greenhouse emissions from energy consumption to zero

Being in touch with the locals in all of our operations

Your answer is correct!

Sustainable consumption refers also suplly side of the economy

Your answer is not correct

Sustainable consumption refers also suplly side of the economy

(26 / 42) Which one is not one of the obstacles that food and agriculture systems in the world come across lately?

Rising demand for food due to population increase

Competition over natural resources

Increase in biodiversity

Your answer is correct!

Increase in diversity helps to use resource efficiency and allocation for sustainability

Your answer is not correct

Increase in diversity helps to use resource efficiency and allocation for sustainability

(27 / 42) What can be done to deliver more food to communities with less and cleaner energy?

Food and agriculture systems will need to get rid of fossil fuel dependence

Food and agriculture systems will need to embrace renewable energy sources

All of them

Your answer is correct!

Efficient resource allocation refers use all available resources by using less energy

Your answer is not correct

Efficient resource allocation refers use all available resources by using less energy

(28 / 42) Which of the following factor are essential for the sustainability of tourism in struggling with climate change?

An excess number of visitors visiting the destination

Too much plastic use due to visitations

All of them

Your answer is correct!

Climate change is positively effected by the routist activities.

Your answer is not correct

Climate change is positively effected by the routist activities.

(29 / 42) Which choice can help the international chain restaurants to operate sustainably?

Source the company’s energy from non-renewable sources

Employ 95% of our staff from other cities or regions

None of them

Your answer is correct!

Resources not only raw materials but also including labor force need to use efficiently

Your answer is not correct

Resources not only raw materials but also including labor force need to use efficiently

(30 / 42) Which main human activity adds to an individual's carbon footprint?

Usage of alternative energies (wind, solar, etc.)

Respiration and growth

Usage of fossil fuels for energy

Your answer is correct!

Usage of fossil fuels add carbpn foot print

Your answer is not correct

Usage of fossil fuels add carbpn foot print

(31 / 42) What does responsible tourism entail?

low-carbon tourist attractions

low-carbon tourist consumption modes

All the above.

Your answer is correct!

Rresponsible tourism is a holistic approach that seeks to promote low-carbon tourist attractions, low-carbon tourist facilities, low-carbon tourist consumption modes.

Your answer is not correct

Rresponsible tourism is a holistic approach that seeks to promote low-carbon tourist attractions, low-carbon tourist facilities, low-carbon tourist consumption modes.

(32 / 42) What can a web-based carbon calculator offer?

The measurement of company results and progress in the field of carbon emissions.

A projection of expenses in energy consumption.

Increased competitiveness.

Your answer is correct!

By knowing know your company’s impact on the environment, measures can be taken to lower carbon emissions.

Your answer is not correct

By knowing know your company’s impact on the environment, measures can be taken to lower carbon emissions.

(33 / 42) Which of the following is a low-carbon attraction?

A city that is already over-populated.

The Colosseum during full season.

A lake.

Your answer is correct!

Low-carbon attractions recognize the value of the natural such as forests, lakes, etc.

Your answer is not correct

Low-carbon attractions recognize the value of the natural such as forests, lakes, etc.

(34 / 42) How can you advocate for lower-emissions-tourism?

By promoting flying as the quicker way to travel.

By proposing shorter stays in travel destination and more frequent travelling.

By encouraging public transportation, walking, and cycling during your tours.

Your answer is correct!

Physical activities, using eco-friendly transportation in tours ae ways of lowering emissions.

Your answer is not correct

Physical activities, using eco-friendly transportation in tours ae ways of lowering emissions.

(35 / 42) Why is a tour operator business plan important?

It contains final ideas for your project.

It encourages you to think critically about your vision and your customers.

It prevents you from getting second opinions.

Your answer is correct!

A business plan encourages more responsible consumer behaviour and engaging more stakeholders.

Your answer is not correct

A business plan encourages more responsible consumer behaviour and engaging more stakeholders.

(36 / 42) How can you preserve biodiversity during your tours?

By encouraging travellers to gather wildflowers.

By using electric cars in protected areas to make less noise.

By clearly discouraging the disruption of wildlife (both flora and fauna).

Your answer is correct!

The discouragement of any disruption with harmful effects is an encouragement for wildlife and local culture respect.

Your answer is not correct

The discouragement of any disruption with harmful effects is an encouragement for wildlife and local culture respect.

(37 / 42) What is the negative effect of linear economy?

Linear economy focuses on the ‘take-make-waste’ model which exhausts natural resources and produces considerable amount of waste that ends in landfill sites, polluting the air, soil and water.

Linear economy focuses on keeping resources in circulation for as long as possible and retaining a product’s value throughout their lives.

Linear economy aims to achieve the design longevity of products by using bio-based materials.

Your answer is correct!

Linear economy is the main cause of the environmental pollution and climate crisis. Linear economy activities lead to the environmental degradation and the loss of valuable materials. Moroever, linear economy is linked to the inefficient use of resources and land in a variety of economic sectors including agriculture, constuction and transportation. (Ellen MacArthur)

Your answer is not correct

(38 / 42) How much of the resources used globally return in the economic system?

45%

35%

10%

Your answer is correct!

According to De Wit et al., 2018b 90% of the resources that are used globally do not return in the economic system. This is alarming since this practice further exacerbates climate crisis, since products and materials are merely used and disposed, polluting the planet.

Your answer is not correct

(39 / 42) Which element of the linear economy exacerbates planet pollution and is addressed directly by circular economy?

Continuous use of non-renewable energies

Notion of planned obsolescence

Use of finite raw materials

Your answer is correct!

According to linear economy and the manufacturing patterns used in the industrial model, the lifespan of items should be as brief as possible. This means, that products are designed to become obsolete after a specific time period. This strategy of ‘planned obsolescence’ is followed by companies because they profit more, since customers continue to buy products since the old ones they have break down easily.

Your answer is not correct

(40 / 42) What elements of the Circular Business Model are the most important in terms of designing a circular business?

Value creation and value retention

Revenue streams

Cost structure and key resources

Your answer is correct!

In a circular business model, the aim is to reduce the amount of resources used that are finite or extracted from non-renewable energies. Circular economy focuses on keeping resources in circulation by reproducing or recycling existing material and most importantly by extending the lifecycle of products. This contirbutes to increasing the value of products and the preservation of natural resources.

Your answer is not correct

(41 / 42) Which buidling block of the Circular Business Model focuses on determining the way that products or resources are used and reused?

Organisation

Strategy

Cycles

Your answer is correct!

Cycles is a very important block for the development of a circular business. It is the core concept of circular entrepreneurhsip since it is the stage at which the entrepreneur organises the way in which products, resources or components may be used repeatedly.

Your answer is not correct

(42 / 42) What are the main elements of circular economy?

Design out waste, reliance on finite resources, regeneration of nature

Design out waste, keep products and materials in use, regeneration of nature

Use of recycled material streams, reliance on petrol and gas, creation of products with an extended lifespan

Your answer is correct!

These are the 3 core principles of circular economy. Companies should design products that will not become obsolete in a short period of time, contributing to the exacerbation of waste(design out waste). For the production of products, companies should use recycled or reused material to eliminate the use of finite resources (keep materials in use). Companies should make sure that their products or waste can be turned back into nature either as fertiliser or raw material for the soil. In this way, waste is eliminated (regeneration of nature).

Your answer is not correct

Case study 1

De Clique

De Clique collects food by-products (e.g., coffee grounds, orange peels, food waste) from businesses using cycle couriers and electric vehicles. The food waste collected is then sold on by De Clique to third party innovators and product manufacturers, who turn them into new products like food ingredients, cosmetics and biomaterials. The main aim is to promote a zero-waste philosophy while enhancing the sustainability of businesses. Organic food waste is stored and processed at the De Clique Hub and it is then sold onto third parties. The stakeholders collaborating with the company are food, beverages and cosmetics producers and composting companies.

In which circular economy cycle does De Qlique’s business activity belong?

Technical cycle

Biological cycle

None

Both

Feedback

De Clique’s activity belongs to both cycles.

The company’s work belongs to the biological cycle since the organic waste is given to composting companies that turn it into fertilizers or sell it for farming purposes.

It belongs to the technical cycle since the company trades food waste by-products to third parties, who repair, remanufacture food waste and turn it into products (of higher value than the raw material).

Feedback

De Clique’s activity belongs to both cycles.

The company’s work belongs to the biological cycle since the organic waste is given to composting companies that turn it into fertilizers or sell it for farming purposes.

Feedback

De Clique’s activity belongs to both cycles.

The company’s work belongs to the biological cycle since the organic waste is given to composting companies that turn it into fertilizers or sell it for farming purposes.

Case study 2

The hotel was opened not a long time ago. The area around it (garden) has not been used yet. The hotel owner has assumed that they would implement green policy and reduce energy consumption. They would like to encourage hotel guests to contribute to their green policy, but don't know how to do that.

What should the hotel owner do?

Feedback

The hotel owner can establish a rule that each day without room cleaning (or another energy-consuming service) will be rewarded with a tree/shrub/flower planted in the garden as a "green" evidence for a guest who helps save energy. The owner could encourage guests to participate in planting. These guests could additionally receive an electronic planting certificate with their name as an acknowledgement. This way clients would contribute in the energy saving practices and development of the area around the hotel. The garden could be a living advertisement of the hotel and its green policy.

Feedback

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Feedback

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Results

Module	Score
Digital technology for sustainable development	%
Energy saving at the place of accommodation	%
Green reception basics of low-emission tourism activity	%
The role of agropreneurs in the low-carbon process	%
Carbon footprint and low-emission planning in tourist activities	%
The role of tour operators and guides in the low-carbon process	%
Rethink the business model for sustainable development	%

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